Designed and implemented a dynamic and responsive help center portal with Drupal 8 CMS.
- Drupal 8 site
- Help content that integrates text, images and video
- Automatically generated related article links
- Category tagging and filtering
- Full Integration with enterprise DAM
- Full responsiveness (mobile, desktop)
Royal Caribbean Cruises Ltd. is a global cruise vacation company that operates Royal Caribbean International, Celebrity Cruises, Pullmantur and Azamara Cruises. The company has a combined total of 35 ships in service and seven under construction. It also offers unique land-tour vacations in Alaska, Asia, Australia, Canada, Europe, Latin America and New Zealand. Since the company was founded in 1968, Royal Caribbean Cruises Ltd. has become a mainstay in the travel world. Based in Miami, Florida, the company is known for setting the standard in cruise vacations with its innovative onboard amenities.
Royal Caribbean Cruises Ltd. uses an enterprise digital asset management system, to provide videos, images, and a variety of other assets to tens of thousands of travel partners and other affiliates globally for each of its brands. This 24/7 operation includes the need to deliver assets to and from ships.
To help with training and knowledge transfer to global users, Royal Caribbean Cruises Ltd. management wanted to provide an easy-to-use help center that would integrate into the DAM system.
We designed a solution using the Drupal Web content management system. Drupal's flexibility and ease of use allowed our team to customize the system to meet the requirements outlined for the new site, http://helpcenter.rccllibrary.com/. The new portal allows users to search for topics, type in key phrases to search upon, browse a tutorial library, browse frequently asked questions (FAQ), or contact an individual brand with a specific support question. All content in the help center is tagged with topic categories for the best possible search experience.
The new Help Center portal allows Royal Caribbean Cruises Ltd. a way to assist tens of thousands of remote users that span the globe with how to use the digital asset management library. This easy-to-use portal will reduce phone and email support desk calls while at the same time improve end user productivity by users that work for/at Royal Caribbean Cruises Ltd. as well as it travel partners and other affiliates.